Frequently Asked Questions

Everything you need to know about shopping with Ottawa.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international delivery can take between 10-21 business days depending on the location.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.

Do you offer international shipping?

Yes, Ottawa ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data during checkout. We never store your full credit card information on our servers.