Returns & Exchanges

At Ottawa, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all eligible items. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.

1

Initiate Your Request

Log into your Ottawa account and visit the 'Order History' section to select the items you wish to return and receive a unique return authorization number.

2

Pack Your Items

Securely place the products in their original packaging, ensuring all tags are attached and the items are in unused condition to qualify for a full refund.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand over your package to any authorized carrier location and keep your tracking number handy until we notify you that your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing